Shipping and Delivery
Hong Kong, Macao, Mainland China, and Taiwan
|Orders over HKD$380||Free||1-3 working days|
|S.F. Service Points||HKD$30||1-3 working days|
|Standard Shipping (S.F. Express)||HKD$30||1-3 working days|
Japan, Malaysia, Singapore, and South Korea
|Orders over HKD$1200||Free||7-14 working days|
|Standard Shipping||HKD$80||7-14 working days|
|Express Shipping||HKD$150||2-4 working days|
Australia, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Indonesia, Ireland, Israel, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Russia, Spain, Sweden, Switzerland, Thailand, Turkey, United Kingdom, and United States
|Orders over HKD$1500||Free||7-14 working days|
|Standard Shipping||HKD$180||7-14 working days|
|Express Shipping||HKD$380||2-14 working days|
RDM-STUDIO.COM ships worldwide using SF Express, UPS, DHL, Hongkong Post or FedEx, but does not deliver to P.O. Boxes.
Shipment to regions not included above are not avaliable at this moment.
Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. RDM-STUDIO.COM cannot take responsibility for delays of shipping times, though we will try to minimise any potential delays.
Items that are already available will be dispatched in 1-2 business days (Monday-Friday) following order completion. If your order is placed over the weekend or Hong Kong Public Holidays, it will be dispatched on the following 1-2 business day. During sales or special promotions, processing times may be longer.
Pre-Ordered, Made-to-Order items and items required tailoring alteration will be shipped as soon as they are ready and received in our warehouse. The full price will be deducted the same day in which the order is placed, despite the postponed shipment date.
We remind first-time Clients that RDM-STUDIO.COM can request the Bank or PayPal to double check the transaction and the account information. This verification process will delay immediate shipping.
RDM Creative Ltd. reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond our control. Please note that during promotions and sales there may be delays in immediate shipping.
When the order is shipped, Clients receive an email or a text from RDM-STUDIO.COM specifying the tracking number and a direct link to monitor the shipment status.
Taxes and Duties
The price you pay to RDM-STUDIO.COM excludes all relevant import duties and sales taxes. As the recipient of the order, you must pay these duties and taxes directly to the carrier to release your order from customs. As we are unable to advise the exact amount, we recommend contacting your local customs office or tax authority before placing an order.
Upon delivery of every order, Clients are asked to inspect the box carefully BEFORE signing for the delivery.
If for any reason the box looks tampered with, either sign for the package with reservations or refuse the package. In the event that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered with, open a claim immediately with the courier and contact RDM-STUDIO.COM.
If the package is damaged or if an item is missing from inside, the packaging must be kept for further verification.
Any claim regarding damages, missing merchandise and/or delivery to the wrong address, must be received by RDM-STUDIO.COM within 10 days from the order’s delivery date on the carrier’s website, otherwise the claim will not be accepted.
If the package is not successfully delivered to the Client’s address due to a lack of cooperation from the Client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations), the package may risk being sent back to our warehouse at the Client’s expense including any import fees that may be assessed. These fees will be deducted from any eventual reimbursement.